Shipping
- Shipping Times: Once your item is produced (usually a few business days), shipping times vary by location. You’ll receive a confirmation email and, when available, a tracking number.
- Shipping Costs: Costs depend on your region and will be shown at checkout before payment.
(Delays may occur due to customs, local postal services, or our production partners.)
Yes! We’re happy to send our tie-dye apparel worldwide. International orders can take longer due to customs or extended transit times.
Our reliance on external print-on-demand providers can sometimes cause delays. Production timelines, supply chain interruptions, or high-volume periods may impact delivery. If you’re concerned, email us at [email protected].
Yes. Whenever tracking is available, we’ll email you the tracking link once your item ships. If you don’t see updates within a reasonable timeframe, contact us at [email protected].
Still have questions?
If you can’t find your answer above, reach out to us at [email protected]. Our Tie Tie Family is here to help make your experience as colorful and hassle-free as possible!
Payment
We accept Stripe for all online payments, which allows you to use most major credit and debit cards securely.
Shopping
All our pieces are produced on a print-on-demand basis, meaning your item is made specifically for you after you place an order. This helps reduce waste but can also add processing time before your order ships, depending on our production partner’s speed and availability.
- Print-on-Demand Limitations: Each item is made to order, so refunds or exchanges are limited.
- Case-by-Case Evaluation: If your product arrives damaged or significantly different from what you expected, contact us at [email protected]. We’ll work with our print-on-demand provider to find a solution.
- Provider Delays: Our ability to process returns or exchanges depends on the provider’s policies and speed. We are not responsible for delays on their end.
If your order arrives damaged or defective, please email [email protected] within a few days of receiving it. Include your order number, a brief description of the issue, and clear photos if possible. We’ll coordinate with the provider to make it right.
Yes! We aim to offer a range of sizes for every body type. Check each product page or our Sizing Guide for details. If you’re unsure, reach out for personalized advice before ordering.
Because tie-dye is an art form, slight variations in swirl patterns and hue intensity may occur. We do our best to accurately photograph each product, but no two pieces are ever identical—that’s what makes them unique!
We primarily focus on our own tie-dye designs, but if you have a special request or need a large quantity, email us at [email protected]. We’ll do our best to accommodate or advise you.
Because items are made on-demand, production may start soon after you place your order. If you need to cancel or change something, email us immediately at [email protected]. We can’t guarantee changes once printing begins, but we’ll do our best to help.
For any other inquiries, feel free to email us at [email protected]. We’re here to help with order questions, sizing advice, or anything else you need.
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