PRIVACY POLICY

Effective Date: 01.01.2025

This Privacy Policy explains how we (“Tie Tie Family,” “we,” “us,” or “our”) collect, use, and protect your personal information when you visit or make a purchase from our website (“Site”). Please read it carefully.

1. PERSONAL DATA WE COLLECT
   We collect personal data such as:

• Name, Email Address, Shipping Address, Payment Details
• IP Address and Browsing Behavior
• Any other information you voluntarily provide via forms or when creating an account

We do not collect any special category or sensitive data (e.g., health information).

2. HOW WE COLLECT YOUR DATA

• Website Forms (checkout, contact forms, user accounts)
• Cookies & Analytics Tools (including Google Analytics and Facebook Pixel)
• Newsletter Sign-up Forms
• Other voluntary submissions on our Site

2. USE OF YOUR DATA
   We use your data to:

• Fulfill and manage orders
• Process payments (via Stripe)
• Send marketing communications (with your consent)
• Improve our Site and user experience
• Analyze performance (via Google Analytics and Facebook Pixel)

We do not share or sell personal data to third parties. We only disclose data if required by law or to protect our rights.

4. LEGAL BASIS FOR PROCESSING
   Our legal basis for processing personal data is our legitimate interests in fulfilling orders, providing services, and running our business efficiently, as well as your consent for any marketing emails.
5. DATA RETENTION
   We retain your personal data for as long as necessary to provide our services, or until you request its deletion. If you wish to remove or update your information, please contact us at: [email protected].
6. COOKIES & TRACKING TECHNOLOGIES
   We use cookies and similar technologies to:

• Remember your preferences
• Analyze site traffic and usage
• Provide relevant marketing (via Google Analytics, Facebook Pixel)

You may encounter our cookie banner, which allows EU/EEA users (and all visitors) to opt in or out of certain types of cookies. We do not intentionally share cookie or analytics data with any third parties beyond the integrations described.

7. DATA STORAGE & SECURITY
   Your data is stored on our secure web hosting platform, protected by SSL encryption. We take reasonable measures to safeguard your information, but no transmission over the internet can be guaranteed 100% secure.
8. INTERNATIONAL DATA TRANSFERS
   We do not currently implement specific legal safeguards (e.g., standard contractual clauses) for any data transfers outside the EU. By using our Site, you acknowledge and consent to these potential transfers.
9. YOUR RIGHTS
   Under applicable privacy laws, including GDPR for EU/EEA residents, you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent for marketing communications

To exercise any of these rights, email us at [email protected].

10. CHILDREN’S PRIVACY
    We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at [email protected] so we can remove it.
11. CHANGES TO THIS POLICY
    We reserve the right to update or modify this Privacy Policy at any time. It is your responsibility to review this Policy periodically. Your continued use of our Site after changes are posted constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy or our data practices, please contact us at:
[email protected]

TERMS & CONDITIONS

Effective Date: 01.01.2025

These Terms & Conditions (“Terms”) govern your use of the Tie Tie Family website (“Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any of these Terms, do not use our Site.

1. USE OF THE SITE

• You may use the Site and its content for lawful purposes only.
• We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

1. ORDERS & PAYMENT

• All prices on the Site are listed in the applicable currency and do not include taxes or shipping fees unless otherwise stated.
• We accept payments via Stripe. Your payment details may be processed by Stripe under their own terms and privacy policies.

1. SHIPPING, RETURNS & REFUNDS

• Shipping terms, costs, and delivery estimates are detailed during checkout.
• We utilize print-on-demand providers for production. As a result, delays in processing or shipping may occur depending on the provider’s response and speed.
• Return requests will be evaluated on a case-by-case basis, but please note that our ability to process returns or exchanges may be limited by the provider’s policies and timelines. Tie Tie Family is not responsible for these potential delays.
• We offer refunds/returns in accordance with our Return Policy. For more information, or if you have any concerns about your order, please contact us at [email protected].

1. INTELLECTUAL PROPERTY

• All content, designs, and images on the Site are the exclusive property of Tie Tie Family or used with permission.
• You agree not to reproduce, distribute, or create derivative works without our express written consent.

1. DISCLAIMERS

• Variations in tie-dye patterns, colors, or product details may occur. We do our best to represent products accurately.
• We are not responsible for any damage resulting from improper usage or care of our products.

1. LIMITATION OF LIABILITY

• To the fullest extent permitted by law, Tie Tie Family will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
• You agree that no legal dispute can be initiated against Tie Tie Family related to your use of the Site or any products obtained.

1. GOVERNING LAW

• These Terms are governed by and construed in accordance with the laws of our main customer base.
• We do not participate in formal dispute resolution. By using our Site, you agree that you cannot initiate legal disputes or claims against Tie Tie Family.

1. POLICY UPDATES

• We may modify these Terms at any time. It is your responsibility to review them periodically. Continued use of the Site after modifications signifies your acceptance of the updated Terms.

1. CONTACT
   For any questions, concerns, or requests regarding these Terms, please email us at:
   [email protected]